Dispute Resolution for Noble Real Estate, trade name of Lamb & Lamb Lda:
The terms and in compliance with the provisions of Law no. 144/2015, of 08.09, Noble Real Estate provides the necessary information so that the consumer customer can exercise his right of complaint with an official, third and impartial entity that will help him to resolve the dispute in question. Alternative dispute resolution is the possibility that all consumers have at their disposal to use official entities that help them in the resolution or guidance of any conflict before opening litigious proceedings in the Courts. As a rule, the procedure can be described as follows: 1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the subject of his complaint. 2) The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration". Alternative dispute resolution is usually less expensive, less formal and faster than the judicial route. Thus, in the event of a dispute, the consumer customer may resort to an Alternative Dispute Resolution Entity to which the intermediary has adhered: http://www.consumidoronline.pt/pt/ .